GaN

  • Helpdesk Technician

    Job Locations US-AL-Huntsville
    Job ID
    2018-1183
    # of Openings
    2
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    GaN Corporation is now accepting resumes for multiple Helpdesk Technicians to support the U.S. Army Space and Missile Defense Command/Army Forces Strategic Command (SMDC/ARSTRAT) Reagan Test Site (RTS) Operations Center - Huntsville (ROC-H). This position will provide technical support to the staff and end-users at the ROC-H facility in Huntsville, Alabama.

     

     

    GaN hires creative and independent thinkers, tinkerers, and makers with a desire to grow personally and professionally as well as to help GaN grow as a company.  Our team consists of people with exceptional interpersonal, written, and verbal communication skills who are amiable and outgoing as well as the introverts performing at a high level in both team and individual environments.  We are ethical partners with our customers, maintaining a professional demeanor while being dedicated to superior customer service, quality, and team building.  To be a part of this team, you must be self-motivated and self-directed to work independently, but also be open and communicative to work as a team to exceed all GaN and customer expectations.

     

     GaN Corporation is an Equal Opportunity Employer. We are pleased to consider all qualified applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, marital status, veteran status, disability, genetic information or any other legally protected classifications. GaN Corporation participates in E-Verify.

    Responsibilities

    • Monitor and respond to incoming e-mail messages
    • Ensure all calls are properly logged, escalated, and closed out
    • Provide one-on-one end-user problem resolution over the phone for approved software.
    • Identify, diagnose and resolve end-user network or local printer problems, computer hardware problems, e-mail, and local network access problems.
    • Perform troubleshooting techniques to include real-time remote access
    • Provide manual IAVA patching to workstation computers on the network.
    • Understand and communicate IT security policies
    • Assists with planning, integration, implementation, delivery and documentation of computing infrastructure services.
    • Provides support and training to end users as required.

    Qualifications

    • 2+ Years’ experience providing end-user phone support for current PC desktop and application software
    • CompTIA Security+ certification, equivalent DoD Directive 8570.01-m certification or the ability to obtain certification within 30 days.
    • Demonstrated ability to work with customers to understand their requirements and expectations.
    • Courteous and calm under pressure.
    • Professionalism, flexibility and customer focus
    • Familiarity with Microsoft Office products

    Desired Skills and Certifications:

    • 2-5 Years’ technical help desk support
    • Experience with Microsoft Exchange, Active Directory (AD), network equipment, VPN technologies, wireless access, SMS/WSUS or similar patch deployment software
    • Familiarity with basic safety procedures
    • Network systems and management
    • Desktop operating systems, standard PC hardware
    • Familiarity with both Windows and Linux Operating systems

    Special Requirements: 

    • Must be a U.S. Citizen
    • Must possess a valid driver’s license
    • Ability to lift 50lbs
    • Must possess Security Clearance specified below.

    Security Type Needed:

    • Active Secret clearance is required

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